Category: Customer Retention

Category: Customer Retention

Customer Service Basics: Avoiding A Bad Reputation

If you want to have a successful business, you will need more than a great product, you’ll also need great customer service. Quality customer service strengthens the relationship you have with your customers and leads to brand loyalty and higher sales. Poor customer service can lead to a poor business reputation which is the last […]

Clever 404 Error Pages from Some of Today’s Popular Brands

This year marks the 25th birthday of the World Wide Web and if you’re like the rest of the world, the internet now consumes more of your time than you’d like to admit.  We must assume that at least once during the last 25 years, you’ve undoubtedly landed on a 404 error page, and probably […]

The Power of Reviews on your Business’ Reputation

Mobile technology has given people the tools to reach into their pocket and get all the pertinent info they need to make a smart purchase whether a product is on the shelf in front of them, or they are planning a trip and looking to book a room.   The rise of mobile has yielded […]

It’s a Jungle Out There: Using Nature to Predict Customer Behavior

While many Marketers make it a point to improve the user experience of their site, or the visual aesthetics of their mobile layout, one must not ignore psychological cues. These cues can encourage someone to make a purchase, or share a product with a friend via Social Media. Surprisingly enough, even the least technological species […]

Some Gifts Yield Returns

I joined the leagues of late-bloomer shoppers this week at local malls.  I know – what irony, an online marketing person neglecting cyber shopping for brick-and-mortar crowds!  I was standing in line at an electronics store and overheard a conversation taking place between two friends who were purchasing a game system for a third friend.  […]

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