Let me ask you a question: How long would you read this blog post if it was written in one sentence – just a sprawling maze of stream of consciousness, statistics, industry jargon and analysis that led nowhere and had no real clear message or idea of whom the author was writing for? And even worse, there were no pictures!
I’m assuming not very far, so don’t worry, I’m not going to do that to you. However, in relation to that question, I will discuss one of the biggest issues I find when reviewing sites, both professionally and on my free time: disastrous web copy. Web copy can quickly welcome or deter potential customers, so it’s important to take your content seriously and invest your time and money in producing the best content available.
You might already be asking, what does good content even mean? To examine this question, it’s often advantageous to look to the past experts – for the purposes of this blog, I’ll use George Orwell. Although George Orwell never saw a computer or surfed the web, he knew how to effectively convey his message and deliver a good story to the reader. Besides his numerous novels and news features, Orwell’s greatest contribution to writing might be his essay for writers, “Politics and the English Language.”
In this, Orwell offers five rules that can certainly can and should apply to your own web writing. Let’s take a look at the original rules and then modernize them to make them relevant to your business or organization’s content.
- Never use a metaphor, simile, or other figure of speech which you are used to seeing in print: When Orwell wrote this, he was referring to dead metaphors, metaphors with meanings that differ from original intent. Writing with dead metaphors could confuse the reader who doesn’t have knowledge of the intended meaning of the metaphor. In regard to web copy, make sure to use examples and allusions that are universally known, so the correct message is conveyed to the reader.
- Never use a long word when a short one will do: Knowing seven syllable words is great for the SATs and dinner parties, but it will do you little good in regard to web copy. The general rule of thumb is to write web copy at an eighth grade level. While the actual sophistication of the diction used will depend on the target audience and industry served, you should try and make your copy understandable to the general public.
- If it is possible to cut a word out, cut it out: A long piece of copy can be intimidating to a visitor of your page. Remember your consternation when I posed that question about writing this entire blog post in one sentence? While you do want enough content on the page for search engines to crawl your site, you don’t want to overwhelm the reader with content, so they’re exhausted. Format matters here too. Using shorter sentences, lists instead of paragraphs and playing around with bolding and fonts can make your content more approachable.
- Never use the passive when you can use the active: Passive voice often sounds awkward to the reader. When describing your products, philosophy and anything else related to your business or organization, try to structure it in a way that sounds sensible and correct to the reader. Not sure how to do this yourself? Read it out loud. If you’re reading your own writing or copy that you commissioned from a professional SEO and you’re stumbling a lot or need to backtrack, something is wrong.
- Never use a foreign phrase, a scientific word or a jargon word if you can think of an everyday English equivalent: This fits in line with the second rule. For example, let’s say you have a home improvement e-commerce website. If your copy is inundated with technical terms and construction industry jargon, you might confuse or intimidate some visitors who are unfamiliar with the terms. While not always possible, if you can simplify your web copy, do so to attract a larger audience.
Of course, George Orwell follows this up with a sixth rule that says these rules can be broken to avoid bad writing, but these rules go to show that good writing is good writing at any age. Use Orwell’s rules in your own web copy or hire those who know how to get the correct message and branding you want for your business or organization.