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Tag: customer service

Tag: customer service

Twitter, Customer Service, & How Companies Need Quality Over Quantity on Social

Twitter, the most popular microblogging site on the internet, offers instantaneous communication and unique engagement opportunities for businesses to connect with members of their audience. Twitter indeed offers two-way communication, but a recent study by Conversocial shows that many big businesses, within retail clothing in this case, do not engage in two-way communication with their […]

2012 – The Year of the Consumer?

A couple weeks back, I wrote a post about the changing dynamic between consumers and brands.  It could be the pesky, tenacious “recession,” that won’t go away like socially-inept relatives after the holiday season, making consumers a bit more perceptive and sensitive in the pocket.  Additionally, it could be the popularity of social media platforms […]

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