Can You Hear Your Customers?
Jillian Johnson, August 29, 2012
Social media sites have become increasingly hot platforms for people everywhere to cast their voice. Whether giving a review of a new restaurant or sharing the latest celebrity gossip, social media sites bring people together to converse and exchange thoughts. And, they're also the perfect place for businesses to hear the voice of customers.
Customers are the backbone of any business. If your customers aren't happy, then you lose them, and your business ultimately tumbles. Social media sites are not only a place for people to share their thoughts, but a place for businesses to hear what their customers are saying.
Customers like to post on social media sites because they can openly and comfortably share their views and opinions on a product, service or company. Customers don't have to wait in line or be left on hold on a phone to voice their views. Also, customers want to know that they aren't just another person – they want to know that they are a valued customer. Through social media sites businesses can learn of what customers are saying and provide feedback quickly. Many businesses will rant about how customers matter. But as the common expression goes, "actions speak louder than words." Believe it or not, one tweet holds a lot of value to customers. Social media sites provide customers with the attention from businesses that they want.
Social media is also an opportune way for businesses to build and maintain relationships with customers. Businesses can share the latest industry-related news and ask customers questions to obtain feedback. Also, businesses can reach a large audience fast on social media sites, and compete with other businesses to gain customers. Additionally, businesses can share content, links, videos and pictures on social media sites, and social media sites are easy to use.
Do you want to know what your customers think? If not then get started on a social media campaign today.